Profile

Experienced IT engineer with a strong background in IT support, system administration, and process automation. I am passionate about technology, delivering efficient solutions, and maintaining robust infrastructure.

In the past few years, I have worked in the film industry, managing diverse environments across Windows, Linux, and macOS, while ensuring compliance with network security protocols and TPN regulations. I have worked on projects to automate workflows using tools like PowerShell and PowerFX, significantly improving operational efficiency.

My roles at The Third Floor and Jellyfish Pictures have equipped me with the ability to solve complex IT challenges, manage cross-functional projects, and mentor junior engineers. I thrive on staying current with the latest tech trends and continually improving my skills, particularly in automation and cloud technologies.

Outside of work, I am dedicated to fitness and regularly compete in CrossFit competitions, bringing the same drive and focus to my professional life. I’m eager to leverage my technical expertise and leadership experience in a dynamic team, contributing to innovative IT solutions.

Skills & Software

Operating Systems: Windows, macOS, centOS, RHEL

System Administration & Support: Windows desktop and server support, Active Directory, Group Policies, Okta, Google Workspace, Office 365, SharePoint

Scripting, Programming & Automation: PowerShell, Bash, Python, JavaScript, HTML, CSS, PowerAutomate, PowerApps

Device Management: Ivanti, GoToAssist, PDQ Deploy & Inventory, Kanji

Remote Desktop & Virtual Solutions: Teradici, Jump, Parsec, RDP, TeamViewer

Network & Security Management: Fortinet firewalls, vulnerability management, Rapid7, CrowdStrike, TCP/IP, DNS, DHCP, VPN

Monitoring & Performance: Icinga, Grafana, VMware, Hyper-V, BackupExec

Collaboration & Project Tools: Jira, Confluence, Zendesk, Airtable, SharePoint, Microsoft Teams

Database Management: PSQL

General Skills: Strong attention to detail, problem-solving abilities, project leadership, excellent communication skills, cross-departmental collaboration, training and mentoring junior engineers

Miscellaneous: Full UK driving license, fitness and well-being enthusiast, willingness to relocate for work

Career History

Aug 2023 - July 2024

System Administrator - The Third Floor

Managed and resolved all incoming tickets via Jira, ensuring timely and effective resolution of issues while maintaining system efficiency. Documented processes and procedures comprehensively and up-to-date in Confluence.

Administered Okta for user account management, including group assignments, account creation, onboarding, and off-boarding. Additionally, managed and supported applications such as Google Workspace, Office 365, BetterCloud, and Adobe Admin, ensuring comprehensive support, accurate equipment tracking, and effective preparation for new users.

Administered and managed Active Directory and group policies, ensuring secure and efficient user management and system access.

Used Rapid7 to identify and address system vulnerabilities, ensuring effective security remediation. Managed patch deployment with PDQ Deploy and Inventory to ensure timely application of updates for both Windows and Linux systems.

Deployed and installed necessary software, creating and managing PDQ Deploy and Chocolatey packages to streamline software distribution and installation processes.

Created and managed virtual machines using Sphere clients, monitored system performance with Icinga and Grafana, and ensured reliable data backups with BackupExec to maintain optimal operation and data integrity.

Managed Fortinet firewalls, handled security policy management, and monitored for security breaches to safeguard network integrity. Installed firewalls and patch panels in the company’s datacenter to support network infrastructure.

Provided device support and remote user assistance using Ivanti, GoToAssist, Teradici, Jump Desktop, and Parsec.

Tracked and managed inventory with Airtable, ensuring accurate records and efficient resource allocation.

Worked on multiple projects, collaborating with various departments such as Pipeline and Production to ensure successful project execution and seamless integration.

Feb 2022 - Aug 2023

IT Support Engineer - Jellyfish Pictures

Trained junior staff on technical troubleshooting and internal processes, providing guidance as a liaison between them and the Head of IT.

Took ownership of all incoming tickets through Zendesk, serving as the escalation point for junior engineers to ensure swift resolution of more complex technical issues.

Monitored and maintained the health of all machines across the company, ensuring 24/7 uptime and immediate troubleshooting for any hardware failures. Coordinated with the data centre to address machine downtime or hardware issues.

Troubleshooted and maintained meeting rooms’ AV equipment, ensuring smooth operation for presentations and company meetings.

Managed user accounts in Active Directory and Microsoft Office 365, creating and onboarding new users on a weekly basis. Ensured that all software and licenses were assigned correctly and provided new employees with system orientation, collaborating with HR and production teams to ensure a smooth onboarding process.

Provided technical support for company-wide software, including troubleshooting Office 365 apps, Adobe Creative Cloud, Autodesk applications, and other industry-specific tools like Maya, Houdini, Nuke, and 3de.

Consistently worked to improve system efficiency, identifying and resolving inefficiencies, which led to a noticeable reduction in support tickets and improved user satisfaction.

Developed and implemented onboarding and meeting room applications using Microsoft PowerApps and Office 365 tools, streamlining internal processes and enhancing productivity.

Projects

May 2022 - Apr 2023

Onboarding App for Large-Scale Enterprise

Led year-long research to develop a solution using Power Automate, Power Apps, and SharePoint, streamlining onboarding and off-boarding. Centralized employee data via SharePoint and Power Apps, automating Zendesk ticket creation, Office 365 setup, security group assignments, and equipment tracking.

Dec 2022 - Feb 2023

Meeting Room Booking Application

Developed a Power Apps solution to streamline meeting room bookings, allowing employees to view real-time availability and reserve rooms efficiently.

July 2022 - Sept 2022

Machine Status Tracking and Management Solution

Created a Windows server script to monitor network machine status, displaying data in Excel for easy tracking. Integrated with Power Apps to let IT search users, view machines, and access specs, improving tracking and IT efficiency.

Education & Training